Respected Roots Package Protection i

We've got you covered with Respected Roots Package Protection! Should your package get lost or damaged in transit, let us know via email or phone call. We will investigate immediately and assist you in resolving your shipping issue ASAP!

*Package Protection Claims are handled case-by-case, as unique situations are thoroughly investigated. Claims must be made within 21 days of purchase. Claims made beyond seven (7) days of purchase may not be refundable. Lost or stolen packages will only be reshipped once per order claim. In the case of theft or lost package, a claim must be filed with the shipping provider (UPS, USPS, etc.) before the replacement package is re-shipped. Packages may be shipped to a different, more secure address if requested. Refunds are not issued for theft but may be re-shipped only after a claim has been made valid following an investigation.*   

*HOT WEATHER SHIPPING ADVISORY*

At Respected Roots, we do not use synthetic stabilizers.  As a result, our natural products can be sensitive to hot temperature changes and melt during shipping.

Purchasing Respected Roots Package Protection when you place your order will ensure your package is covered 100% should your order arrive damaged or melted.

We highly recommend adding Package Protection to your order.

Customers who decline Respected Roots Package Protection may not be reimbursed for damaged, melted, lost, or stolen products. 

Learn more about our Warm Weather Shipping Advisory by clicking this link: https://www.respectedroots.com/pages/warm-weather-advisory

*Note The shipping carrier may delay some packages and may arrive later than initially anticipated.