Return & Shipping
In light of the global COVID-19 outbreak and carrier limitations please expect delays in processing and delivering your order. Domestic orders to the US can expect minimal delays of 1-2 days. International orders outside of the US should expect an average delivery time of 3 weeks due to air cargo restrictions and government mandated containment measures put in place to limit any potential spread of the virus.
We greatly appreciate your continued support and kindly ask for your patience and understanding as we all work through this together. We are hoping in the very near future this will be a non issue, but we thank you again for your patience.
All sales are final. Returns are acceptable for exchange of items damaged in delivery transit. To be eligible for exchange, you must contact us via email at email@example.com within seven (7) business days of receiving the package to alert us of the damage. Proof of purchase will be required. If a replacement is not available, we will refund the full purchase price of your item/s.
SHIPPING POLICY, USPS RATES AND DELIVERY SCHEDULES
Respected Roots has established shipping rates, delivery schedules, and faster delivery service to offer a convenient, economical shopping experience with us.
*For standard delivery, we use standard USPS ground delivery service. Since the final delivery is handled by your local postal service, your order can now be delivered 6 days a week, including Saturdays. US deliveries will be made within 2-10 business days depending on the location and local postal service processing time.
** Business Days are Monday – Friday, excluding federal holidays within the United States. Orders will not ship on New Year’s Day, Martin Luther King Day, President’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving and Christmas Day. Orders received on Saturday and Sunday will be processed on the following business day.
**Using Standard Delivery (USPS), orders shipped to the eastern half of the US (ME, VT, NH, MA, RI, CT, NY, PA, NJ, DE, MD, VA, WV, NC, SC, GA, FL, AL, TN, KY, OH, MI, IN, IL, AR, IA, WI, KS, MN, MO, MS) usually arrive within 2 – 5 business days.
**Using Standard Delivery (USPS), orders shipped to the western half of the US (WA, OR, CA, NV, ID, MT, WY, ND, SD, NE, OK, TX, NM, LA, UT, CO) usually arrive within 6 – 10 business days.
**Using Standard Delivery (USPS), orders shipped to locations outside the contiguous United States (Alaska, Hawaii, and other U.S. territories) usually arrive within 11-13 business days.
Delivery window for International Shipping will vary.
The US Department of Transportation (DOT) restricts certain items from being shipped by air if they could contribute to an onboard fire or other mishap. These items include aerosols and alcohol–based products such as pressurized spray cans, fragrances, and nail enamels. We’re committed to getting you your order as soon as possible, but we also want to do it safely and responsibly, in compliance with DOT rules. That’s why we require orders containing one of these items to be shipped via Standard Ground Delivery only. If your order contains one of these items you must choose Standard Delivery for your order. Unfortunately, we cannot ship restricted items to Alaska, Hawaii, Puerto Rico, Guam, the US Virgin Islands, or APO/FPO addresses.
Last updated July 2020